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Delivery Information

ORDER CONFIRMATION:-

Dear Esteemed Customer, your valued order will be confirmed as and when you will receive an email & a message on you registered mobile number from www.ardreams.in.For more details, you can reach out to our customer care unit at info@ardreams.in or call us at our customer care no.+91-9858-00-60-70.Our representatives will get back to you to resolve your queries at the earliest.

 

 

DELIVERY OPTIONS

Shipment & Delivery Information:

AR Dreams offers free delivery on all orders of Rs. 1000 & above, subject to geographical locations covering most of the PIN Codes across India.AR Dreams has tie ups with reliable courier  services that provide quality services to all our customers pan India. We ship the items within the time mutually decided with the client. The deliveries made by our courier company will be within 7-10 working days from the date of dispatch depending upon the location of the customer. But for the rural areas / ODA, the deliveries may take more than two weeks depending upon the location. 

NOTE: Delivery time mentioned on Product or Website is estimated. Actual delivery time is based on availability of product, address where product is to be delivered and courier companies rules. 

 

 

 

 

 

Return policy:-

AR Dreams will allow return of products in following cases:
  • Wrong order 
  • Defective product,
  • Damaged product, or
  • Significantly different from the description given by the merchant

But we are not able to accept returns in following cases:

  • Product is used/worn or altered
  • Physical damage to the box or to the product
  • If returned without original packaging and accessories
  • If sealed package of branded products is open
In case of Return/Replacement, following conditions should satisfy:
  • Product must be in its original condition
  • Only unused, unaltered, unsoiled products will be accepted
  • Brand packaging should be intact
  • Replacements will be made if product is available on website

If you have received a damaged product or empty parcel or any item is missing or for any other reason you want to return product, please contact us within 3 days of receiving the order at our helpline number or email at info@ardreams.in You can raise a return request by:

  • Contact us at our helpline number and provide Order ID details.
  • Customer Support will confirm the return request and will inform you about the pickup process.
  • Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.

In case you want to cancel your order, you need to call at our help line number or email at support@ardreams.in at any point of time before order delivery. AR Dreams may also want to cancel order under following scenarios:

  • Product no longer available or temporarily out of stock
  • Non-serviceable locations
  • Restriction on quantity ordered
  • Problems identified by our credit and fraud avoidance department
  • Incomplete or inaccurate address

 

 

 

 

New Printing:

Ø  If you need to return an award please contact our customer service team telephonically or through mail.

Ø  It is the customer’s responsibility to ship back the unused trophies & we will send them back to you with all the finishing & fresh printing for you upcoming event for FREE!!

email id: info@ardreams.in

customer care no. +91-98585-00-60-70

 

 

 

 

REFUND POLICY:

Dear customer, we resume the right to cancel your confirmed order for any reason like under any foreseen circumstances that may come in a way of your order .That may be availability of stocks, error in products or pricing information or limitations of our credit department. We will contact you, if in any case your order is cancelled after your credit card has been charged, the amount will be credited to your account within 7 Working days.

In case, we receive a cancellation notice from your side and the order has not been processed by us, we will cancel the order & refund the entire amount within 7 working days. But, once the order has been processed from our side then no cancellation notice will be entertained and the order will not be cancelled and therefore no refund will be made to the customer.

For any further queries feel free to contact our Customer Care Team.

customer care no. +91-9858-00-60-70

email at :info@ardreams.in